Returns & Shipping

Retail Shipping Information

Flat Rate Shipping

Some places can charge outrageous shipping prices, even for small orders. At OrbitalCBD you can enjoy an automatic FREE shipping within the USA!

When Will We Ship Your Order?

Orders received Monday-Thursday prior to 7am CT are shipped the same day, orders received after 7am CT or Friday-Sunday are shipped the next business day, this includes orders with expedited shipping. If you have questions or concerns about an order, please don’t hesitate to call us at 800-668-0472!

Please note, UPS Next Day Air with Saturday delivery is required for a package to be delivered on a Saturday.  Please contact us for this service at 800-668-0472.


You may return defective or unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.